Return and Refund Policy

Shipping

Please note that we will endeavour to dispatch all orders as soon as possible, however due to the increased number of orders dispatch may be delayed. All online orders will be processed and shipped as soon as possible.

Returns

Please choose the size and style carefully as incorrect sizes or change of mind purchases are not eligible to be returned for a refund, exchange, store credit.
Only faulty items are valid for a refund and must be returned to our online store to be processed via the payment method used at the time of purchase. It is important that the item(s) and any packaging, tags and ticketing which the goods came with/in are in original condition. If the item(s) are deemed to have a manufacturing fault a refund may be issued. Proof of purchase is required for all returns clearly stating the fault.  This Policy is not intended to replace, limit or exclude any rights available to you under the Australian Consumer Law.

Return shipping fees are the sole responsibility of the customer and will not be refunded or paid by Songline Skateboarding. Songline Skateboarding will not be held responsible for the loss or delay of packages being returned to us. We suggest using a shipping service that provides a tracking number and insurance.

A Return and Refund policy usually consists of:

• Terms of return (i.e. number of days)
• State of return (e.g. unworn)
• Reason for return (e.g. damaged or wrong product)
• Process for return (i.e. how to initiate a return, how to contact customer service)
• Process of refund (i.e. terms of refund, duration, payment details)
• Contact details